Terms & Conditions

Making a purchase
We must receive payment in its entirety for the full price quoted on the items at checkout before an order can be accepted. Once we have been notified of receipt of payment, we will email the customer with confirmation of order on the email address provided to us. Once we've confirmed and accepted your order, a legally binding contract is entered into between us and the customer. We accept most major credit cards with the exception of American Express. All credit card purchases must be directed to the cardholders address.

Pricing and Promotional codes
All of our prices are given in either GBP, USD or EUR, you will be billed in your prefered currency. Fluctuations in currency and credit card charges may affect the final amount charged to your credit card.

It might not be possible to deliver to some locations, please see our delivery charges set out on our website.

We may occasionally offer promotional discount codes which that may apply to any or specific items or delivery methods on our website. These codes can only be used on full-priced items and cannot be used in conjunction with any other offer or discount.

Packaging and Delivery
all of our jewellery is beautifully packaged in a cotton Kirsten Goss pouch and sturdy box accompanied by informatioin cards. It is deliveres using a fully insured, secure, swift service. All orders will require a signature on delivery.

Deliveries within the UK are charged at £7.50 and all orders are dispatched using Royal Mail Special Delivery next day service.

Deliveries to Europe are charged at £10 and are dispatched using Royal Mail Airsure.

Deliveries for the USA and the rest of the world are charged at £15 and are dispatched via Royal Mail using a swift and insured service relevant to the destination country.
a courier service is also available on request for London orders. A flat fee of £20 is charged for use of this service, please contact us directly to make use of this service.

If an order is returned to us due to the postal or courier service not being able to complete the delivery for any reason, the customer will be responsible for the repeat delivery costs.
depending on availability of the item ordered, we aim to dispatch within 10 working days of purchase. If the item is readily available and in stock at our London store we will dispatch it on the following working day. If it is an item that is not in stock and needs to made from scratch, it will be dispatched within 10 working days after the day the order was placed.

Returns Policy
any items of jewellery ordered from our website can be returned unworn and in its original packaging, accompanied by completed returns form, within 7 days of receipt for a full refund. Please notify us within this time frame to receive a returns authorisation number to include with your returned items.
we will not accept returns on any items of jewellery that have been worn, have had their security tags removed, or are not in their original packaging.
bespoke or customised items cannot be returned or exchanged under any circumstance.

Within the UK, all jewellery must be returned via Royal Mail Special Delivery, at the expense of the customer. For the rest of the world, all orders must be returned via an insured and tracked delivery service at the expense of the customer. We will not accept responsibility for the non arrival of returned items that were sent by any menas other than those stated above.

Delivery charges of the original order will not be refunded, nor will any customs duties and taxes accrued on orders outside of the UK.

Refunds will be credited to the customers credit card within 30 days of receipt of the returned items.

Customers are advised to please inspect their purchases on receipt, before removing any tags or disposing of any packaging, and to please inform us of any breakages or defects via email within 48 hours of receipt of the items.

Faulty items will only be accepted by us if the items were delivered to the customer damaged, or if a manufacturing fault arises within 4 months of receipt. The faulty/damaged items will be inspected and assessed at the studio where an outcome will be decided on, taking fair wear and tear into account. on assessment, where possible items may be repaired where repair is possible.

If a fault occurs with our signature 'lifesaver' clasp, we offer a trade-in service on such occasions. Any fault occuring within a year of purchase, the clasp will be replaced free of charge; any fault occuring more than a year after purchase will incur a trade-in charge of £20 or equivalent currency conversion at the time of trade-in.
in the instance that a ring is ordered in the incorrect size, re-sizing the ring will incur a charge and in some instances, due to the type of setting and stone used, we cannot guarantee that the ring can be re-sized.

We do offer a service for items of kirsten goss jewellery to be professionally cleaned, re-serviced or where possible repaired at a charge. Please contact us directly for assessment and a quote on charges involved.

We also offer a re-plating service for all items of 18kt gold vermeil kirsten goss jewellery. The first re-plate is free of charge on presentation of the customers 'plating token' which is included in the box of every piece of 18kt gold vermeil jewellery. Otherwise a nominal fee is charge for any re-plating based on the size of the item and surface area of metal in the item.

Gift Vouchers
Gift Vouchers are available in denominations of £20 and can be redeemed against an online purchase at the point of checkout. Several cards can be redeemed against a single transaction.

Cancellation By Us
We reserve the right to cancel a transaction between ourselves and the customer for the following reasons:
-as we only source very limited amounts of the materials we use, we may have insufficient materials to make an item that has been popular
- one or more of the items the customer ordered was listed with an incorrect price due to a typing error
- if we do cancel an order, the customer will be notified by email or telephone, and the customers credit card will be re-credited as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.

Liability
If the items that you receive from us are not what you ordered or are damaged, we shall not have any liability to you the customer unless you notify us of the problem by email within 7 working days of receipt of the items in question.

On confirmation of the delivery date from us, if you don't receive the items you ordered from us within this time frame (usually 10 working days) from placing the order, we shall have no liability to you unless you notify us by email or telephone of the problem. This must happen within 7 working days from the date of expected receipt of delivery as confirmed by us. If you notify us of the issue under this condition, we will be obliged to either:
- make good any shortage or non-delivery
- replace any damaged or defective items
- refund to you the amount paid by you for the items in question. This excludes the delivery charge.

We will not be liable to you for any indirect or consequential loss or damage of items purchased from us once the tags have been removed and the items have been worn.

We cannot be held responsible for any delays in delivery once the items have left us and are in possession of the courier or Royal Mail

Our Rights
we reserve the right to alter our terms and conditions on occasion. Following these changes, the customers continued use of the website acts as their acceptance of these changes. It falls under the customers responsibility to check on any changes to our terms and conditions.