Terms & Conditions

Terms & Conditions for the supply of goods www.kirstengoss.com. 'Goods' refers to jewellery in sterling silver, 18kt gold vermeil, & 18kt gold jewellery using semi-precious and precious gemstones.

Making a purchase
We must receive payment in its entirety for the full price quoted on the items at checkout before an order can be accepted. Once we have been notified of receipt of payment, we will email the customer with confirmation of order on the email address provided to us. Once we've confirmed and accepted your order, a legally binding contract is entered into between us and the customer. We accept most major credit cards with the exception of American Express. All credit card purchases must be directed to the cardholders address.

Pricing and Promotional codes
All of our prices are given in ZAR or GBP, depending on the country you are viewing our website from.  We may occasionally offer promotional discount codes which that may apply to any or specific items or delivery methods on our website. These codes can only be used on full-priced items and cannot be used in conjunction with any other offer or discount.

Packaging and Delivery
All of our jewellery is beautifully packaged in a cotton Kirsten Goss pouch and sturdy box accompanied by information cards. It is delivered using a fully insured, secure, swift service.

All orders will require a signature on delivery.

Deliveries within all South African major cities are charged at R125 and all orders are dispatched using South African Courier Systems (trading as Royale International) next day service. For all other South African cities, a surcharge may be charged and are dispatched using South African Courier Systems (trading as Royale International) 48 hour service

Items purchased from www.kirstengoss.co.za will only be delivered to locations within South Africa. Shoppers, who wish to purchase items to be delivered to locations outside of South Africa, must please purchase such items from www.kirstengoss.com.

If an order is returned to us due to the postal or courier service not being able to complete the delivery for any reason, the customer will be responsible for the repeat delivery costs.

Subject to availability of the item ordered, we aim to dispatch within 7 working days of purchase. If the item is readily available and in stock at one of our South African stores we will dispatch it on the following working day. Between Christmas and the New-Year, any order placed will be delayed in production until the New-Year as the studio is closed over this time.

Returns Policy
Any items of jewellery ordered from our website can be returned unworn and in its original packaging, accompanied by completed returns form, within 7 calendar days of receipt for a full refund. Please notify us within this time frame to receive a returns authorization number to include with your returned items.

We will not accept returns on any items of jewellery that have been worn, have had their security tags removed, or are not in their original packaging.

Bespoke or customized items cannot be returned or exchanged under any circumstances.

Within South Africa, all jewellery must be returned via South African Courier Systems (trading as Royale International), at the expense of the customer. We will not accept responsibility for the non-arrival of returned items that were sent by any means other than those stated above.

Delivery charges of the original order will not be refunded.

Refunds for the value of the item returned only will be credited to the customer’s credit card within 30 days of receipt of the returned items.

Customers are advised to please inspect their purchases on receipt, before removing any tags or disposing of any packaging, and to please inform us of any breakages or defects via email (info@kirstengoss.com)  within 48 hours of receipt of the items.

Faulty items will only be accepted by us if the items were delivered to the customer damaged, or if a manufacturing fault arises within 60 days of receipt. The faulty/damaged items will be inspected and assessed at the studio where an outcome will be decided on, taking fair wear and tear into account. After assessment, items may be repaired where repair is possible.

In the instance that a ring is ordered in the incorrect size, re-sizing the ring will incur a charge and in some instances, due to the type of setting and stone used, we cannot guarantee that the ring can be re-sized. Please be aware that re-sizing a ring is a significant exercise and the associated costs may be in excess of the original purchase price of the ring.

We do offer a service for items of kirsten goss jewellery to be professionally cleaned, re-serviced or where possible repaired at a charge. Please contact us directly for assessment and a quote on charges involved.

We also offer a re-plating service for all items of 18kt gold vermeil kirsten goss jewellery. The first re-plate is free of charge on presentation of the customers 'plating token' which is included in the box of every piece of 18kt gold vermeil jewellery. Otherwise a nominal fee is charge for any re-plating based on the size of the item and surface area of metal in the item.

Gift Vouchers
Gift Vouchers are available in denominations of R100 and can be redeemed against an online purchase at the point of checkout. Several cards can be redeemed against a single transaction.

Cancellation by us
We reserve the right to cancel a transaction between ourselves and the customer for the following reasons:

- as we only source very limited amounts of the materials we use, we may have insufficient materials to make an item that has been popular
- one or more of the items the customer ordered was listed with an incorrect price due to a typing error

If we do cancel an order, the customer will be notified by email or telephone, and the customer’s credit card will be re-credited as soon as possible. We will not be obliged to offer any additional compensation for disappointment suffered.

Liability
If the items that you receive from us are not what you ordered or are damaged, we shall not have any liability to you the customer unless you notify us of the problem by email (info@kirstengoss.com) within 7 working days of receipt of the items in question.

On confirmation of the delivery date from us, if you don't receive the items you ordered from us within this time frame (usually 7 working days) from placing the order, we shall have no liability to you unless you notify us by email or telephone of the problem. This must happen within 7 working days from the date of expected receipt of delivery as confirmed by us. If you notify us of the issue under this condition, we will be obliged to either:

- make good any shortage or non-delivery
- replace any damaged or defective items
- refund to you the amount paid by you for the items in question. This excludes the delivery charge.

We will not be liable to you for any indirect or consequential loss or damage of items purchased from us once the tags have been removed and the items have been worn.

We cannot be held responsible for any delays in delivery once the items have left us and are in possession of South African Courier Systems (trading as Royale International).

Our Rights
We reserve the right to alter our terms and conditions on occasion. Following these changes, the customers continued use of the website acts as their acceptance of these changes. It falls under the customer’s responsibility to check on any changes to our terms and conditions.