Privacy Policy

We respect the privacy rights of our online visitors and recognize the importance of protecting the information collected about them. We have adopted a Privacy Policy that guides how we collect, store, and use the information that you provide us with.

If you are under 16, we require that you inform a parent or guardian about our Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with Kirsten Goss.

By visiting kirstengoss.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

What personal information do we collect from you and how do we do it?
Kirsten Goss collects personal information in several ways when you place an order or buy a gift voucher for a friend. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and fulfill your order.

Card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. We will ask for your telephone number, this is particularly relevant to our courier service if used by the customer. Such details allow us to process your order and to let you know the status of your order.

Cookies
A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart and to deliver content specific to your interests. If you choose to alter your browser settings to prevent cookies, you will still be able to use most of the features on our website, including the ability to purchase items.

What we do with your information
Kirsten Goss may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.

We do collate information about site traffic, sales, wish lists, and other commercial information which we retain for our own records but this information does not include any information which can identify you personally.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

Marketing opt-in and opt-out provision
When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you:

- Email alerts for new products and collections, news features, special offers, exclusive events that we're hosting or participating in, and one-off marketing promotions. Such alerts may include marketing information about Kirsten Goss or selected collaborative business partners.
- Direct mail alerts for new products and collections, special offers, exclusive events that we're hosting or participating in, and one-off marketing promotions.
- We do not sell or otherwise pass your details to third parties for marketing purposes.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailer. Simply follow the indications in the email. Alternatively you can change your email preferences or opt out of receiving email all updates by going to our newsletter page and following the instructions to unsubscribe.

How you can access and if necessary, change the personal information we maintain
If for any reason you are concerned that the personal information held by Kirsten Goss is not correct, please visit the website and, after logging into the site using the "Log In" menu on the home page, your personal information will be made available for review and change on the My Account section.

Only you or, upon your request, the Customer Care department, may access your personal data from the website using your password and User ID. Information may be changed online within My Account, Shipping Details, and My Email Preferences. Credit/debit card details are not stored on any of our systems for security reasons. If you change your billing or shipping address while your order is still being processed, please contact Kirsten Goss otherwise your order maybe shipped to the original address. If you prefer, you may contact us by email at info@kirstengoss.com and we will amend your personal details.

Safeguarding your personally identifiable information
We will take reasonable care to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners' to whom we transfer any data will provide sufficient protection of that personal information.

Where and how to contact us
We welcome your views on our website and our policies. If you'd like to share any queries or comments with us please contact our head office: either email info@kirstengoss.com; phone +27 (0) 31 312 7573; or write to Kirsten Goss London, Postnet Suite 1, Private Bag X504, Northway, 4065